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A quarter of all first-class post was delivered late last year
Royal Mail has been fined £21m after almost a quarter of first-class post arrived late.
The fine is the outcome of an investigation by the communications watchdog, Ofcom, after Royal Mail missed its targets for both first and second-class post.
Royal Mail only delivered 77% of First Class mail and 92.5% of Second Class mail on time in the 2024/25 financial year, well short of its 93% and 98.5% targets.
Ian Strawhorne, director of enforcement at Ofcom, said: "Millions of important letters are arriving late, and people aren't getting what they pay for when they buy a stamp."
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